FAQ

Shipping FAQ
Please note that we handcraft all of our footwear designs and none of our designs are pre-made nor stocked. All non custom-made and best-seller designs are made and shipped within 7-10 business days, so please allow this time frame plus the selected shipping time for your item to arrive. If you have any questions do not hesitate on emailing us at info@jebranco.com.

Custom Made Designs Shipping
Due to the high demand, required detailing and handcrafting by John himself, please allow up to 45 days for our custom made designs to be shipped. This time frame may change during holiday seasons unless otherwise noted.

Can I cancel or change my order?
Once your order is placed, we do our best to prepare it for crafting and shipping immediately. In most cases, we can’t change or cancel your order, but contact us at info@jebranco.com and we’ll do our best to help.

How will I know if Jebranco received my order?
Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed. If you don’t receive a confirmation email within 24 hours, email us at info@jebranco.com.

What do I do if I have a question about my order?
Feel free to contact us at info@jebranco.com.

Can I order or ship Jebranco products outside of the United States?
Jebranco.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, among other forms of payment. For questions about payment, email us at info@jebranco.com.